Our commitment to your privacy
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Pacific Rehab Consultants ("PRC", "we", "us" or "our") is a physician owned and operated physiatry group. Our physicians, physician assistants and nurse practitioners provide physical medicine and rehabilitation care to patients residing in skilled nursing and assisted living facilities across California and the Pacific Northwest. We are required by law to maintain the privacy of your protected health information ("PHI"), to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.
PHI is information that identifies you and relates to your past, present or future physical or mental health, the care we provide to you, or payment for that care. This notice applies to all PHI that PRC creates or receives about you. The facility where you reside maintains its own records and its own notice of privacy practices, which governs how the facility uses your information.
How we may use and disclose your health information
The following describes the ways we may use and disclose your PHI without your written authorization. Not every use or disclosure will be listed, but all of the ways we are permitted to use and disclose information fall within one of the categories below.
For treatment. We may use and disclose your PHI to provide, coordinate and manage your care. For example, our physiatrist may share information about your condition and treatment plan with the nursing staff, therapists, attending physician and other clinicians at your facility, and with outside providers such as specialists, hospitals or pharmacies involved in your care.
For payment. We may use and disclose your PHI to bill and collect payment for the services we provide. For example, we may send information about the care you received to Medicare, Medicaid, a health plan or another payer to obtain payment, to confirm coverage, or to respond to a review of the services billed.
For health care operations. We may use and disclose your PHI to run our practice and make sure our patients receive quality care. For example, we may use PHI to review the quality and appropriateness of the care our clinicians provide, to train and evaluate clinicians, to conduct compliance and audit activities, and to obtain legal, accounting and similar professional services. Our business associates, meaning companies that perform services for us such as billing or record management, may receive PHI for these purposes under written agreements that require them to protect it.
Other permitted and required uses and disclosures
We may also use or disclose your PHI without your authorization in the following situations, subject to the conditions set by law:
- As required by law. When federal, state or local law requires it.
- Public health activities. To public health authorities for purposes such as preventing or controlling disease, reporting adverse events with medications or devices, or reporting abuse, neglect or domestic violence as permitted or required by law.
- Health oversight activities. To agencies that oversee the health care system, for audits, investigations, inspections and licensure.
- Judicial and administrative proceedings. In response to a court or administrative order, or in some cases a subpoena, discovery request or other lawful process.
- Law enforcement. To law enforcement officials for limited purposes permitted by law, such as identifying or locating a suspect, fugitive, witness or missing person, or reporting a crime.
- Coroners, medical examiners and funeral directors. As necessary to carry out their duties.
- Organ and tissue donation. To organizations that handle organ procurement or transplantation, if you are a donor.
- Research. For research projects that have been approved by an institutional review board or privacy board, or where identifying information has been removed.
- To avert a serious threat to health or safety. When necessary to prevent a serious and imminent threat to you, another person or the public.
- Specialized government functions. For military, veterans, national security, intelligence and protective services, and for correctional institutions as permitted by law.
- Workers' compensation. As authorized by workers' compensation laws.
- Family and others involved in your care. To a family member, friend or other person you identify as involved in your care or in payment for your care, limited to information relevant to that involvement. If you are not able to agree or object, we may use our professional judgment to decide whether a disclosure is in your best interest, including to notify a family member of your location and general condition.
- Appointment reminders and treatment alternatives. To remind you of visits and to tell you about treatment options or health related services that may be of interest to you.
Uses and disclosures that require your written authorization
Other uses and disclosures of your PHI not described in this notice will be made only with your written authorization. In particular, we will obtain your authorization before:
- Most uses and disclosures of psychotherapy notes, where such notes exist.
- Using or disclosing your PHI for marketing purposes.
- Selling your PHI.
- Any other use or disclosure not otherwise permitted by law.
If you give us an authorization, you may revoke it in writing at any time. Once we receive the revocation we will stop the uses and disclosures it covered, except to the extent we have already acted in reliance on it. Certain categories of information, such as mental health, substance use disorder and HIV related information, receive additional protection under California and federal law, and we will follow those stricter rules where they apply.
Your rights regarding your health information
You have the following rights with respect to the PHI we maintain about you. To exercise any of them, send a written request to our privacy contact at the address or email below.
- Right to inspect and copy. You may ask to see and receive a copy of the PHI we keep about you, including in electronic form if we maintain it electronically. We may charge a reasonable, cost based fee for copies. In limited circumstances we may deny your request, and in some cases you may ask for the denial to be reviewed.
- Right to amend. If you believe information in your record is incorrect or incomplete, you may ask us to amend it. Your request must be in writing and give a reason. We may deny the request if, for example, we did not create the information or we believe it is accurate and complete. If we deny the request, we will explain why and how you can respond.
- Right to an accounting of disclosures. You may ask for a list of certain disclosures we have made of your PHI during the six years before your request. The list will not include disclosures for treatment, payment or health care operations, disclosures you authorized, or certain other disclosures. The first accounting in a 12 month period is free; we may charge a reasonable fee for additional requests.
- Right to request restrictions. You may ask us to limit how we use or disclose your PHI for treatment, payment or health care operations, or to limit what we share with family members or others involved in your care. We are not required to agree to every request, except that we must agree to restrict disclosure to a health plan of services you, or someone on your behalf, has paid for in full out of pocket, unless disclosure is required by law.
- Right to request confidential communications. You may ask us to contact you about health matters in a particular way or at a particular location, for example by mail to a specific address. We will accommodate reasonable requests.
- Right to a paper copy of this notice. You may ask for a paper copy of this notice at any time, even if you agreed to receive it electronically. It is also available on our website.
- Right to be notified of a breach. We will notify you as required by law if a breach occurs that compromises the privacy or security of your unsecured PHI.
- Right to choose someone to act for you. If you have given someone medical power of attorney or someone is your legal guardian or conservator, that person may exercise your rights and make choices about your PHI. We will confirm the person's authority before acting.
Our duties
We are required by law to maintain the privacy and security of your PHI, to give you this notice of our legal duties and privacy practices, to follow the terms of the notice currently in effect, and to notify you if a breach of your unsecured PHI occurs. We will not use or share your information other than as described in this notice unless you tell us in writing that we may. If you tell us we may, you can change your mind at any time by letting us know in writing.
Changes to this notice
We reserve the right to change this notice and to make the revised notice effective for all PHI we maintain, including information we already have. When we make a material change, we will post the revised notice on our website and make copies available at the facilities where we provide care. The effective date is shown at the end of this notice.
How to file a complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
To complain to PRC, contact our privacy contact in writing:
Pacific Rehab Consultants
565 Pier Avenue #1352, Hermosa Beach, CA 90254
Email: [email protected]
Phone: (949) 371-9773 or (424) 282-0377
To complain to the federal government, contact the Office for Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue SW, Washington, DC 20201, by phone at 1-800-368-1019 (TDD 1-800-537-7697), online through the OCR Complaint Portal at hhs.gov/ocr/complaints, or by email at [email protected].
Privacy contact and effective date
Questions about this notice, requests to exercise your rights, and requests for a paper copy should be directed to our privacy contact:
Pacific Rehab Consultants
565 Pier Avenue #1352, Hermosa Beach, CA 90254
Email: [email protected]
Phone: (949) 371-9773 or (424) 282-0377
Effective date: September 2026.